Support
Simple Marketing, a product of Simple Intelligence Group
Reach us
Email support@simpleintelligencegroup.com for anything to do with using the product: campaigns, audiences, deliverability, integrations, or your account. Include your workspace name so we can find your records.
Phone +1-646-658-0679, Monday to Friday, 9am to 6pm US Eastern.
If you are signed in, the support assistant in the bottom-right corner of any page opens a ticket with your workspace and the page you were on already attached. That is the fastest route, because it saves a round trip asking what you were looking at.
Billing and subscriptions
For a subscription bought through Azure Marketplace, email marketplace@simpleintelligencegroup.com and include the subscription name shown on the SaaS resource in the Azure portal. Plan changes, seat counts, and cancellation are made in the Azure portal on that subscription; we pick them up automatically and do not need a ticket for them.
For a subscription bought directly from us, billing is handled through Stripe. The billing page inside your workspace, at Settings then Billing, opens the Stripe portal where you can change plan, update your card, and download invoices.
Response times
We answer email within one business day. Anything that stops you sending, or affects a campaign already in flight, is picked up the same business day. We are a small team and we tell you the real state of a problem rather than an automated acknowledgement.
Status and incidents
If the product is unreachable or sends are not going out, email support@simpleintelligencegroup.com with the word URGENT in the subject. We will tell you what is happening and when we expect it fixed, and we will follow up in writing once it is resolved.
Security reports
Report suspected vulnerabilities to security@simpleintelligencegroup.com. We acknowledge reports within one business day. Please give us a reasonable window to fix an issue before disclosing it publicly, and do not access, modify, or retain data belonging to anyone other than yourself while investigating.
Privacy and data requests
Access, correction, deletion, and export requests go to privacy@simpleintelligencegroup.com. What we collect and how long we keep it is set out in the privacy policy.
Documentation
Setup guides for the connected channels live inside the product under Help, covering LinkedIn Company Pages, the LinkedIn Marketing Developer Platform application, Facebook Pages, and Instagram Business. Training videos are linked from the same place.